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Please consider reading these frequently asked questions before you contact us via Email or Phone.

As a Business Owner I want to know about ...

Most Common Answers
How can I start using PayGlocal? 

We are easy to integrate! Write to us at [email protected] or fill up the form here. Our team will get back to you asap!

Where does my business need to be registered to avail PayGlocal services?

Your business needs to be registered in India for you to integrate PayGlocal.

Documents needed to sign up with PayGlocal. 

You would need the following documents, based on your entity types:

  • Proof of Business (Certificate of Incorporation, Partnership Deed, Service Tax, GST registration document).
  • Firm/Company PAN (Not for Proprietorship).
  • Promoter's PAN (Proprietor/Director).
  • Cancelled cheque / Bank account statement in the name of the business.
  • Authorized signatory address proof (Passport/ AADHAR/ DL/ EC)

What are the charges, fees, and money talks?

We make sure you earn more than you spend! We assure the best rates in the industry. Simply write to us at [email protected] or fill up the form here. Our team will get back to you asap!

Payment Processing
How do I collect the payments made by my customer?

We help your customers make payments on your platform- and once they enter the payment details, we process the transaction on your behalf.

Further, we settle these funds to your registered bank account as per the settlement cycle agreed with you.

For more: [email protected]

Can I collect my customers' card information on my site to initiate payment?

If you are a PCI-DSS compliant entity, with the validity of your certification not expired, you can accept credit card information on your website. You cannot do that if you are not a PCI-DSS-certified entity.  

PayGlocal is a fully PCI-DSS compliant organization and offers a payments product including the collection of card data on our platform to process payments.

Account Related Support
I have submitted my KYC and Application form- however, my account is still not activated. What should be done?

The turn-around time for KYC review is 3-5 working business days from the date when KYC documents were submitted to PayGlocal. Also, activation of an account is subject to approval from our banking partners. Be assured that our team will update you on your account status once we get a revert from our bank.

In case of no resolution within 5-7 business days, you can always contact PayGlocal for resolution on the same, based on the redressal process outlined in this policy.  

Feel free to write to us at [email protected].

How can I update my bank account details?

You can raise a request to us by sending a mail to [email protected] with the new bank account details along with the submission of the bank statement/ cancelled cheque.  

You must raise this request using an email ID registered with us. Once the request is placed, the beneficiary details will be validated and updated within 2 business days.

Merchant Settlements
I have submitted my KYC and Application form- however, my account is still not activated. What should be done?

The turn-around time for KYC review is 3-5 working business days from the date when KYC documents were submitted to PayGlocal. Also, activation of an account is subject to approval from our banking partners. Be assured that our team will update you on your account status once we get a revert from our bank.

In case of no resolution within 5-7 business days, you can always contact PayGlocal for resolution on the same, based on the redressal process outlined in this policy.  

Feel free to write to us at [email protected].

How can I update my bank account details?

You can raise a request to us by sending a mail to [email protected] with the new bank account details along with the submission of the bank statement/ cancelled cheque.  

You must raise this request using an email ID registered with us. Once the request is placed, the beneficiary details will be validated and updated within 2 business days.

Refunds
I have submitted my KYC and Application form- however, my account is still not activated. What should be done?

The turn-around time for KYC review is 3-5 working business days from the date when KYC documents were submitted to PayGlocal. Also, activation of an account is subject to approval from our banking partners. Be assured that our team will update you on your account status once we get a revert from our bank.

In case of no resolution within 5-7 business days, you can always contact PayGlocal for resolution on the same, based on the redressal process outlined in this policy.  

Feel free to write to us at [email protected].

How can I update my bank account details?

You can raise a request to us by sending a mail to s[email protected] with the new bank account details along with the submission of the bank statement/ cancelled cheque.  

You must raise this request using an email ID registered with us. Once the request is placed, the beneficiary details will be validated and updated within 2 business days.

Transactions
I have submitted my KYC and Application form- however, my account is still not activated. What should be done?

The turn-around time for KYC review is 3-5 working business days from the date when KYC documents were submitted to PayGlocal. Also, activation of an account is subject to approval from our banking partners. Be assured that our team will update you on your account status once we get a revert from our bank.

In case of no resolution within 5-7 business days, you can always contact PayGlocal for resolution on the same, based on the redressal process outlined in this policy.  

Feel free to write to us at [email protected].

How can I update my bank account details?

You can raise a request to us by sending a mail to [email protected] with the new bank account details along with the submission of the bank statement/ cancelled cheque.  

You must raise this request using an email ID registered with us. Once the request is placed, the beneficiary details will be validated and updated within 2 business days.

As a Customer Owner I want to know about ...

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