Merchant Terms of Use @PayGlocal

Your guide to partnering with us and using our services responsibly

Last updated: January 22, 2024
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, as applicable and amended from time to time. This electronic record is generated by an electronic system and does not require any physical or digital signatures.
These terms of use (“Terms of Use”) shall govern the relationship between PayGlocal Technologies Private Limited (“PayGlocal” / “we” / “our” / “us”) and Entity (“you” / “your” / “Entity”) and it shall be construed as legally enforceable and binding agreement between Entity and PayGlocal, in addition to any other agreement (such as Technology Service Provider Agreement / Merchant Agreement or such other agreement, hereinafter collectively referred to as“Agreement” ) that you may execute with us, for availing our Services (as defined below).
The PayGlocal Software Application (as defined below) and/or our Services are hereinafter collectively referred to as the “Platform”.

    1. By using our Platform, you acknowledge that you have read these Terms of Use and that you irrevocably accept and agree to all the conditions stipulated in these Terms of Use including our Privacy Policy, and other policies (as applicable) on this Platform. In the event you disagree with these Terms of Use (including any referenced policies or guidelines), please immediately terminate your use of the Platform.
    2. Terms of Use may be revised or altered by us at our sole discretion at any time without any prior intimation to you. The latest Terms of Use will be updated here along with the date of the change. Any such changes by us will be effective immediately. By continuing to use our Platform after any such change, you agree to be bound by the revised / amended Terms of Use and such amendments shall supersede all other Terms of Use previously accepted by you.

    PayGlocal provides the following Services in a varied combination as may be specifically requested by the merchants.
    1. Payment Aggregation and Payment Gateway Services
      1. We offer payment aggregation and payment gateway services through our Platform and/or via third- party service providers. The payment aggregation services shall mean a payment solution offered by PayGlocal to you for your website and/or mobile application, enabling you to receive payments from Customers using various payment methods during checkout (hereinafter referred to as ("PA/PG Services").
    2. Technology Service Provider (TSP) Solutions
      1. We provide a TSP Solution which helps you process and manage payments from your Customers (“TSP Services”). Our TSP Services include the following:
        1. Processing of transactions in various currencies.
        2. Processing of transactions made through various payment methods (cards, bank transfers, etc.).
        3. Instructions for one time or recurring payments.
        4. Payment security.
        5. Payment experience UI for end consumer payments.
        6. Smart routing to multiple payment aggregators or processors.
        7. Transaction risk management.
        8. Transaction reconciliation.
        9. Transaction management; and
        10. Transaction data analytics.
      2. You agree that PayGlocal’s role will be strictly limited to Services related to TSP and will not be that of a payment service provider.
    3. International Payments
      1. We offer international payment services as a technology platform in arrangement with an AD Category-1 Bank. Pursuant to the Cross Border Transaction Services, we enable you to receive/accept Transaction Amount/export payments from Remitters located in any Approved Jurisdictions (“Cross Border Services”).
      2. The Settlement Amount shall be settled from Export Collection Account to the Entity Bank Account within the timeline agreed with you in partnership with the AD Category-1 Bank from time to time upon receipt of the Transaction Amount in the NOSTRO Account. The Settlement Amount settled to the Entity Bank Account shall be made in Indian Rupees (INR). Where a foreign currency conversion is required for a settlement, the same shall be settled by applying the applicable exchange rate as of the date of the conversion.
      3. In addition to the Cross Border Services, PayGlocal also provides Alternative Payment Methods as a payment instrument, as detailed under specific terms of use under Annexure B.
      4. The following amounts/charges, but not limited to, shall be deducted from the Settlement Amount:
        1. Any excess or erroneous payment made by PayGlocal to the Entity.
        2. Fees, commission and/or charges payable to PayGlocal; and
        3. Any other dues from or payable by the Entity to PayGlocal, including without limitation any Chargebacks, if any.
  3. In addition to the Terms of Use, the use of our Services shall be further governed by such other terms and conditions as may be agreed between the parties in the Agreement.
    1. You agree to pay all Service fees, charges, reasonable expenses, and other fees applicable to your use of the Services as may be informed to you by PayGlocal from time to time, in the manner as stated in the Agreement.
    2. In the event of gross settlements, you shall pay the fees or charges within 15 (fifteen) days from the date of receipt of the invoice. If you fail to pay the fees or charges on or before the date specified by PayGlocal, you shall be liable to pay interest at a rate of 12% (twelve percent) per annum.
    3. In the event of net settlement the Settlement Amount shall be subject ton requisite deductions including but not limited to PayGlocal fees, charges, and taxes from the Transaction Amount for each Transaction.

    1. You shall maintain a fair return, cancellation or adjustment policy in accordance with type of business; disclose its return or cancellation policy to Customers at the time of purchase, not give cash refunds to a Customer in connection with a card sale, unless required by law, and not accept cash or any other item of value for preparing a card sale refund.
    2. You shall not store/save any Customers card details/credentials and such related data within its database or any other server accessed irrespective of being PCI-DSS compliant or otherwise. You shall be liable to comply with existing data privacy regulations from time to time and resolving all cardholder/Customer account holder disputes.
    3. You understand that the functionality and availability of the Services depend on the policies and guidelines of platforms (Android, iOS), card schemes (Visa, MasterCard, RuPay, Maestro, Amex, etc.), banks, and related regulatory authorities as may be relevant from time to time. Any changes in regulations or policies might impact the Services.
    4. You acknowledge that we are entitled to interrupt the use of the Service if necessary due to maintenance, security breach, repair or development of the Service upon providing written intimation to you.
    5. You hereby consent us to use or process and share any type of data shared by you for the provision of this Service with third party services providers for the purpose of Services. You hereby acknowledge and agree that PayGlocal and/or its representative shall have the right to share and disclose any information, Customer data or Confidential Information with any judicial, regulatory or administrative agency or governmental authority (including RBI) to comply with the Applicable Law, rule, regulation, or request of any such authority or in connection with any legal proceedings (including court orders and subpoenas). Such disclosure shall constitute neither a violation of these Terms of Use nor a cause of liability for any damage resulting from such disclosure.
    6. You hereby acknowledge that if there is a change of control, organizational structure, or the shareholding pattern resulting in the change of beneficial owner or ultimate beneficial owner, You shall notify us immediately at [[email protected]]. Failing which, we reserve the right to suspend its Services and/or Agreement immediately without any prior notice.
    7. You agree that PayGlocal shall solely rely on your instructions, in accordance with the provisions hereof without any obligation or duty to inquire into the genuineness or correctness of such instructions and all such communications shall be binding on you.
    8. You shall submit upon request all Transaction related documents including but not limited to invoice, shipping details, delivery details, business terms and contract with Customer / Remitter as maybe requested by us from time to time. Provided that in the event of delay in submission of such documents due to any reason, settlement and return of the funds to the source shall be withheld at your cost and/or may lead to termination of the Agreement. It is hereby clarified that any cost, direct or indirect, incurred for reversal of funds due to any reason whatsoever shall be borne by the Entity.
    9. You acknowledge and agree that in the event any information and/or document furnished by you is inaccurate or insufficient or the transaction being processed does not align with the purpose, PayGlocal reserves the right to inform/notify the relevant third party, to reverse/suspend the Settlement Amount.
    10. Further, if you engage in any wrongful act or omission concerning the receipt of Services, we reserve the right to terminate the Services immediately and without any notice whatsoever. PayGlocal shall also be entitled to hold the Settlement Amount until it deems fit and proper.
    11. You shall be responsible, at your own cost, for the procurement of all equipment, software, systems, and facilities necessary for the purpose of availing the Services.
    12. You shall submit periodic security assessment reports to us, based on our risk assessment and as required and requested by us from you.
    13. You shall disclose comprehensive information about your policies, customer grievances, privacy policy, and other terms and conditions on your Website. Further, you shall specifically indicate the timelines for processing returns and refunds on your Website.
    14. You shall be responsible for independent verification and validation of your Customers/Remitters, if required, without any liability on us.
    15. You shall not store any Customer data, in any manner whatsoever, except for the limited purpose of execution of the Transactions in compliance with Applicable Law.
    16. You shall, upon our request, execute and deliver or permit the execution and delivery of any and all such instruments and documents as we may consider necessary in order to ensure compliance to the Applicable Law and/or to the extent that they are not in conflict with the terms set out herein.
    17. You acknowledge that PayGlocal is under no duty or obligation to ensure that any certificate, consent, notice, instruction or other communication which is or appears to be given by you in accordance with these Terms of Use is accurate, correct or duly authorized and shall be entitled to act in reliance without further enquiry upon any such certificate, consent, notice, instruction or other communication and shall not be under any duty or obligation to verify the accuracy or correctness of any statements made therein (even if such certificate, consent, notice, instruction or other communication is later reversed, modified, set aside or vacated).
    18. You acknowledge that the Customer/Remitter data shared by you with us is governed by our Privacy Policy and we shall have the right to use/share it with any third party for the purpose of the Services, internal fraud prevention and risk assessment.
    19. You further acknowledge, agree, and authorize us to disclose Transaction data with third party such as issuer, acquiring banks, banks, and such other Relevant Authority, as may be required, by such third party for purposes of providing Services, reconciliation, enforcement, verification, investigation, fraud, risk assessment, etc. You represent that, you have the requisite power and authorization to provide us with the Transaction data and other details and You shall be responsible for informing and obtaining such consents, as may be required, for the purpose of performing your obligations under this Agreement.
    20. You understand and agree that onboarding with PayGlocal shall take place in accordance with our internal policies as well as guidelines prescribed by the Reserve Bank of India or any other regulatory/statutory authority(ies).
    21. You shall co-operate with us with respect to all the Know Your Customer (KYC) compliance, Anti- Bribery/ Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines issued by the Department of Regulation, RBI, in their “Master Direction – Know Your Customer (KYC) Directions” and other legal requirement. You agree that non-compliance of this Clause shall be considered as a material breach of these Terms of Use for which we reserve the right to immediately terminate our Services and Entity Agreement.
    22. You shall obtain consent from the Customer to share their data with us and our third party service providers in the due course of providing the Services.
    23. You ensure to make best efforts against:
      1. any unauthorized or unlawful processing or alteration of the information of the Customer in your system.
      2. any resultant loss or destruction of, or damage to, the Customer information due to unauthorized processing or alteration; and
      3. unauthorized and accidental access, processing, erasure, transfer, use, modification, or other misuses of information of the customer, and shall ensure that only authorized personnel bound by adequate confidentiality obligation shall have access to the information of the Customer on strictly 'need to know basis'.
    24. You shall not accept any payments in connection with or engage in businesses, business activities or business practices, including but limited to:
      1. Arms, Ammunition, Military, Weapons and Knives
      2. Fireworks, explosives, or pyrotechnic devices or supplies.
      3. Hazardous materials, combustibles, corrosives.
      4. Alcohol / Liquor / tobacco products.
      5. Banned / illegal drugs or other controlled substances.
      6. Drugs and drug paraphernalia, which include illegal drugs and drug accessories, including herbal drugs, like salvia and magic mushrooms.
      7. Drug test circumvention aids.
      8. Any third-party processing.
      9. Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services.
      10. Child pornography, which includes pornographic materials involving minors.
      11. Copyright unlocking devices, which includes Mod chips, or other devices designed to circumvent copyright protection.
      12. Counterfeit and unauthorized goods which includes replicas or imitations of designer goods.
      13. Live animals.
      14. Body parts, which includes organs, or other body parts.
      15. Endangered species, which includes plants, animals or other organisms (including product derivatives) in danger of extinction.
      16. Artifacts.
      17. Bootleg / Pirated Recordings.
      18. Brand Name misuse.
      19. Copyrights and Trademarks.
      20. Website access and / or website memberships of pornography or illegal sites.
      21. Bulk marketing tools.
      22. Multi-Level Marketing collection fees.
      23. Matrix sites or sites using a matrix scheme approach.
      24. Work-at-home information.
      25. Web site promotion or Search engine registration fees.
      26. Gambling Transactions which include lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content
      27. Illegal goods, which includes materials, products, or information promoting illegal goods or enabling illegal acts.
      28. Wholesale currency, which includes discounted currencies or currencies, exchanges.
      29. Any product or service which is in violation of the Applicable Law.

    You hereby represent and warrant, unless otherwise set forth below, that:
    1. you have requisite licenses, registrations, approvals, and permits to conduct your business in full force and is in compliance with the Applicable Laws; and
    2. you are in compliance with the security standards, including but not limited to, Payment Card Industry Data Security Standard (PCI-DSS) and Payment Application Data Security Standard (PA- DSS), as may be applicable.

    1. You agree that our Platform, applications, process and systems, and deliverables produced by us to perform your obligations under these Terms of Use (including without limitation, reports, compilations, and databases in any and all media) (collectively, which shall include service marks, logos, and trademarks) are and shall remain the exclusive property of PayGlocal and are protected by copyright law or other intellectual property laws.
    2. Save as permitted under these Terms of Use, you shall not distribute, disclose, or permit use of PayGlocal Software Application by, any third party whether in whole or in part without our express written consent.
    3. You shall not, directly, or indirectly disassemble, reverse engineer or otherwise attempt to derive or discern the source code or internal workings of PayGlocal. You may not: (i) reproduce any part(s) of PayGlocal Software Application in any form; (ii) create any derivative work based thereon; or (iii) incorporate the Platform into other websites, electronic retrieval systems, publications or otherwise.
    4. Nothing herein grants you the right and you shall not use or display any intellectual property including but service marks, logos, and trademarks of PayGlocal or any Alternate Payment Method provider without written consent of PayGlocal or the relevant alternate payment method provider.

    1. This Term of Use shall be co-terminus and co-existent with the Agreement.
    2. The termination of the Services provided herein shall be in accordance with the Merchant Agreement as executed between you and PayGlocal. In addition to which, PayGlocal reserves the right to terminate its Services for any violations of its policies and/or Applicable Law which at the option of PayGlocal may be with immediate effect or by providing 7 (seven) day's written notice to the Entity for terminating its Services.
    3. Upon termination of these Terms of Use, we shall have no obligation to retain, store or make available any data, records, or other information in relation to the Services or Transactions to you and you shall cease using the PayGlocal Software Application. Further, you shall be liable to pay us any and/or all amounts due under these Terms of Use, including but not limited to dues arising out of disputes, refund, overpaid Settlement Amount, penalties or any other charges as may be applicable to you. Similarly, PayGlocal shall facilitate the settlement of such Settlement Amounts as due to you.
    4. We shall not be liable for any loss, damages and/or expenses incurred by you in respect of any loss of access and/or use or interruption in the use of the PayGlocal Software Application system including but not limited to interruptions due to maintenance services, etc.


    1. You shall indemnify and hold harmless PayGlocal and its directors, officers, employees, agents and its affiliates against all claims, damages, losses, costs, and expenses (including attorney's fees) which PayGlocal may suffer or incur, directly arising from or in connection with (a) commission/ omission of an act by you under the Applicable Laws; or (b) any act, error, fraud, neglect or default of the Customer/Remitter or your vendor or agent, employee, sub-contractor, licensees or any other person against PayGlocal; or (c) infringement of any third-party rights by your Product; or (d) non-compliance of applicable APM specific terms.
    2. The indemnification rights of PayGlocal under these terms of Use are without prejudice,independent of and in addition to, such other rights and remedies as PayGlocal may have at Applicable Law or in equity or otherwise, including but not limited to the right to seek specific performance, rescission, restitution, or other injunctive relief, none of which rights or remedies shall be affected or diminished thereby.

    1. Under no circumstances, shall PayGlocal be liable for any indirect, incidental, punitive, special, or consequential damages incurred or suffered by you arising out of or in connection with these Terms of Use, including without limitation lost revenue, loss of income, or loss of business advantage, even if (i) the said party suffers such damages or (ii) an authorized representative of such party has been advised of the possibility of such damages.
    2. Except expressly provided otherwise under the Terms of Use, and to the extent permitted by Applicable Law, we shall not be liable to you or any third party for any damages or losses of any kind whatsoever, howsoever arising, regardless of the nature of the claim or the form of the cause of action.
    3. Notwithstanding anything contained herein, our total liability shall be limited to the total fees paid for the preceding 3 (three) months from the date of such claim under these Terms of Use.
    4. You acknowledge and agree that the exclusion in this Clause is reasonable having regard to all relevant factors, including the nature and cost of the Services provided and the allocation of risk and liability upon you.

    Except for the obligation to pay for Services delivered, non-performance of either party shall be excused to the extent that performance is rendered impossible by strike, fire, flood, other natural disasters, governmental acts, acts of terror or orders or restrictions, failure of suppliers, market disturbance, or act of God, epidemic, pandemic (including the Covid-19 pandemic), quarantine, civil commotion or any other reason where failure to perform is beyond the control and not caused by the negligence of the non-performing Party (“Force Majeure Event”).The affected Party shall promptly notify the non-affected Party of the nature and extent of the circumstances giving rise to the Force Majeure Event.
    For the avoidance of doubt, Force Majeure event shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.
  12. NOTICE

    All notices, demands and other communications required or desired to be given hereunder shall be in writing and shall be deemed to be given: (i) if personally delivered, upon such delivery; (ii) if mailed by certified mail, return receipt requested, postage pre-paid, to such address listed in these Terms of Use, on receipt of such mail; or (iii) if delivered by electronic mail, as soon as it has been sent by the sender (provided that the sender does not receive a notification that the e-mail was not sent). Addresses may be changed by written notice given as provided herein and signed by the party giving the notice.

    These Terms of Use shall be interpreted, construed, and enforced in accordance with the laws of India. The courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction in any matter related with these Terms of Use.

    1. All or any disputes arising out of these Terms of Use, including the interpretation and validity of the terms thereof and the respective rights and obligations of the parties, shall be settled amicably by mutual discussion in good faith ('Negotiations'), failing which the same shall be settled in the manner as provided in Clause XVI.
    2. All or any disputes arising out of these Terms of Use, including the interpretation and validity of the terms thereof and the respective rights and obligations of the parties, shall be settled amicably by mutual discussion in good faith ('Negotiations'), failing which the same shall be settled in the manner as provided in Clause XVI.

    1. You acknowledge and agree that all Transactions, wherever originated, may be processed by PayGlocal or may be processed on behalf of PayGlocal by one or more of the service providers. All Transactions, wherever originated, shall be processed in accordance with the laws and regulations of the jurisdiction where the Transaction is being processed, including but not limited to, those laws relating to anti-money laundering, anti-terrorism, and foreign asset control. PayGlocal does not make any representation or statement, or endorsement of the quality, safety or legality of any services provided by any service provider and shall not be liable to you for any delays or losses incurred as a consequence of PayGlocal making such enquiries as they deem necessary in order to discharge their legal and regulatory responsibilities.
    2. You confirm and agree that a person who is not a party to these Terms of Use shall have no rights to enforce any term of these Terms of Use or have the benefit of any of its terms.
    3. In the event that any part of this Term of Use hal be held by a court of competent jurisdiction to be unlawful or otherwise unenforceable, the remainder of these Term of Use shall remain in full force and effect to the maximum extent possible.
    4. Any delay in enforcing a party's rights under these Terms of Use or any waiver as to a particular default or other matter shall not constitute a waiver of such party's rights to the future enforcement of its rights under these Terms of Use, except with respect to an express written and signed waiver relating to a particular matter for a particular period of time.
    5. PayGlocal is an independent contractor for all purposes. Nothing in these Terms of Use will be construed as constituting a partnership, joint venture, or agency with you.

    We have appointed a Grievance Officer to address any concerns or grievances against the Platform. In the event you have any such grievances, please contact our Grievance Officer at:
    Name: Nikhil Jain



    “Agreement” shall mean an agreement executed by and between PayGlocal and the Entity relating to the Services provided by PayGlocal.
    “Applicable Laws” shall mean and include without limitation Foreign Exchange Management Act, 1999 including amendments and regulations made thereunder, read along with any guidelines or directions issued by regulatory authority including but not limited to the guidelines with respect to Payment Aggregator and Payment Gateways, Combating Financing of Terrorism (CFT), Know Your Customer (KYC), Anti Money Laundering (AML) (as may be amended, supplemented, and modified from time to time), Office of Foreign Assets Control rules and such other Data Protection Law, taxation law or other laws as may be applicable to the parties in their respective jurisdiction from time to time.
    “Approved Jurisdiction” shall mean the geography (country) in which the Entity and the Customer / Remitter are authorized to transact between each other, and which excludes the grey and black listed countries under the Financial Action Task Force (FATF) or any other high risk country, as may be notified by the Reserve Bank of India (RBI) or other competent regulatory bodies, from time to time.
    “Authorized Dealer Category-I/AD Category-1 Bank” shall mean a designated category-1 authorized dealer bank deals with foreign exchange for purposes specified from time to time.
    “Business Day” shall mean (except where otherwise indicated) a day, not being a Sunday or a public/bank holiday in India or the country from where the international payment is expected to be received.
    “Chargeback” shall mean the reversal requested by a Customer/Remitter from their bank of the amount of Transaction charged by the Entity.
    “Confidential Information” shall mean all business, technical, financial, or other information including but not limited to ideas, concepts, know-how (whether patentable, copyrightable or not), Customer’s information stored or available with the Entity, computer programs and software programs created or exchanged between the parties under these terms of Use and shall include personal data.
    “Customer/ Remitter” shall mean any person who purchases Products from the Entity using the Services.
    “Data Protection Laws” shall mean and include without limitation the Information Technology Act, 2000 (IT Act), Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ('SPDI Rules') the Information Technology (The Indian Computer Emergency Response Team and the Manner of Performing Functions and Duties) Rules, 2013 (CERT-In Rules) (as may be amended, supplemented, and modified from time to time ) including but not limited to any data protection laws, regulation, order, mandatory guidance, or directives or requirements of any regulatory body which relates to the protection of individuals with regard to the processing of personal data to which PayGlocal and Entity are subjected.
    “Entity Bank Account” shall mean a bank account held by the Entity for receiving the payment of the Settlement Amount.
    “Export Collection Account” shall mean a bank account held by the AD Category-1 bank for PayGlocal in India specifically designated for the purpose of provisioning the Settlement Amount to the Entity Bank Account.
    “NOSTRO Account” shall mean a bank account designated to PayGlocal in arrangement with AD Category-1 Bank, in a foreign currency for the purpose of receiving electronic remittance from the Customer/Remitter.
    “Participating Bank” shall mean the banks participating in and supporting the relevant Alternate Payment Method.
    “PayGlocal Software Application” shall mean the PayGlocal technology including but not limited to its websites, software, platforms, application programming interfaces, and other online tools, application for facilitating the Services by PayGlocal.
    “Products” shall mean one or more tangible or intangible goods and/or services offered for sale by the Entity to its Customers/Remitter.
    “Relevant Authority” means any regulatory authority or acquiring bank / partner or card scheme association that authorizes or settles any dispute between card payment systems and Customers or any other relevant authority governing the Transactions hereunder in the Approved Jurisdiction.
    “Services” shall mean collective services of PA/PG Services, TSP Services and Cross Border Services.
    “Settlement Amount” shall mean the Transaction Amount after deduction of the charges, penalties,levies, refunds, chargeback, fees (if applicable) or any other adjustments from time to time in relation to each Transaction, which shall be settled in the Entity Bank Account from Export Collection Account.
    “Transaction” shall mean the purchase of Product by the Customer/Remitter and the settlement of the Settlement Amount to the Entity in the Entity Bank Account.
    “Transaction Amount” shall mean the amount or payment received from the Customer/Remitter under the instructions of the Entity by PayGlocal in connection with the Transaction.
    “Website” shall mean the website and/or the mobile application established by the Entity for the purposes of enabling its Customers/Remitters to purchase the Products.



  1. eps
    Payment TypeReal-time Bank Transfer
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumEUR 1.00/- (Euro One Only) per Transaction
    Transaction MaximumAs per Regulatory Guidelines
    Specific Prohibited Goods and Services or Payment InstrumentsProhibited goods and services listed in Clause IV (13) of these terms of Use
    1. eps is an Alternative Payment Method enabling receipt of a real time confirmation of the Transaction facilitated by the Participating Banks. eps offers a special guarantee in the form of an abstract promissory note meaning that you are not only provided with a confirmation statement concerning the completion of the online transfer, but a positive confirmation statement is combined with a guarantee issued by the eps Participating Banks as an abstract promissory note. A positive confirmation statement is combined with a payment guarantee issued by the eps Participating Banks as an abstract promissory note. A guaranteed event occurs if a positive bank transfer confirmation is received by you even if an eps bank transfer order is not carried out.
    2. You are obliged to strictly comply with the relevant provisions of the Austrian Gaming Act and shall only accept funds for games of chance if the same is legally permitted under the laws of Austria. You acknowledge and confirm that you are aware that any violation of provision of the Terms of Use may be subject to fines by the Relevant Authority and you shall remain solely liable for any such violation at all times.
  2. Giropay
  3. Payment TypeReal-time Bank Transfer
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumEUR 1.00/- (Euro One Only) per Transaction
    Transaction MaximumAs per Regulatory Guidelines
    Specific Prohibited Goods and Services or Payment InstrumentsIn addition to any prohibited goods or services listed in Clause IV (13) of these terms of Use: Payment instruments (cash, savings or e-money, currencies including virtual currencies such as bitcoins, as well as checks) as far as the recipient of the payment instrument can't be identified by the acquirer or the Entity, except vouchers or stored value products
    1. giropay is an Alternative Payment Method where the Entity shall receive a real time confirmation of the Transaction. Information on the beneficiary of a payment Transaction and the intended use of a Transaction is automatically entered into the online banking mask of the Customer.
    2. giropay is restricted to Customers with access to an online banking compatible account held at an authorized credit institution based in Germany. PayGlocal does not guarantee that all German bank accounts are giropay compatible.
    3. giropay offers a special guarantee inform of an abstract promissory note meaning that the Entity is provided with a confirmation statement concerning the completion of the online transfer and a positive confirmation statement combined with a guarantee issued by the giropay Participating Banks as an abstract promissory note even if a giropay bank transfer order is not carried out.
    4. The payment guarantees passed on by PayGlocal in the scope of the giropay Alternative Payment Method are in each case limited to an amount of EUR 10,000/- (Euro Ten Thousand Only) per Transaction, even if the Transaction executed is for a higher amount.
    5. The Entity shall report events that requires reliance on the giropay guarantee to PayGlocal. The Entity's claims resulting from the giropay payment guarantee shall expire 06 (six) weeks after receipt of a positive bank transfer confirmation unless the Entity reports the claim from the payment guarantee to PayGlocal in writing without delay before this date.
    6. On selecting giropay as the desired payment method, the Entity is prohibited to request the Customer ́s data, in particular personal data such as International Bank Account Number (IBAN) or names.
  4. GrabPay- Singapore
  5. Payment TypeWallet
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumSGD 0.01 per transaction
    Transaction MaximumSGD 3,000/- (Singapore Dollars Three Thousand Only) for basic wallet users; SGD 5,000/- (Singapore Dollars Five Thousand Only) for premium wallet users
    Specific Prohibited Goods and Services or Payment InstrumentsAs provided under GrabPay's terms of use provided at: Link
    1. The Entity shall abide, by the GrabPay terms of use, which include Grabpay's Privacy Policy and Acceptable Use Policy at: Link
    2. The Entity shall not impose a surcharge or any other fee for accepting GrabPay as an Alternative Payment Method without prior written consent from GrabPay. This shall not prevent Entity from charging a handling fee in connection with the sale of goods or services.
    3. Refunds shall be initiated only through the GrabPay system interface provided by PayGlocal. In the event an Entity uses any APM for the refund, including but not limited to bank remittance or cash refund, GrabPay shall not be a party in any way and such refund shall be between the Entity and the Customer.
    4. Upon request, the Entity shall cooperate as may be necessary to investigate a Transaction, including providing to PayGlocal any documentation and/or information related to a Transaction within 14 (fourteen) days and shall ensure to take all steps necessary to comply with this cooperation.
    5. Based on this investigation, GrabPay shall decide if a Transaction needs to be refunded to the Customer. The Entity acknowledges that GrabPay's decision shall be final and PayGlocal will execute the refund if and as instructed by GrabPay. If a refund to the Customer is required, the Entity shall be fully liable for any refund amount as well as any other costs directly associated with such refund.
    6. GrabPay reserves the right to impose restrictions to the Service at any time, including rejecting or limiting Transactions.
    7. The Entity shall, treat GrabPay on par with any other Alternate Payment Methods offered, on its Websites, advertising and promotional materials and its other external publications. In particular:
      1. The placement of the GrabPay logo and selection buttons are substantially similar to the placement of alternative means of payment, and that the prominence of the GrabPay logo and selection buttons are equal to other means of payment.
      2. GrabPay receives treatment equal to alternative means of payment in the checkout flow of an Entity's point of sale, and in the terms, conditions, restrictions, or fees offered or given by the Entity to its Customers; and
      3. Nothing inhibits or disadvantages a Customer's selection of GrabPay, dissuades the user from using GrabPay, or encourages the Customer to use an Alternate Payment Method.
  6. MyBank
  7. Payment TypeReal-time Bank Transfer
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumEUR 0.01 per Transaction
    Transaction MaximumAs per Regulatory guidelines
    Specific Prohibited Goods and Services or Payment InstrumentsIn addition to those prohibited goods and services listed in Clause IV (13) of these terms of Use: Activities which could be punishable as endangerment of minors, for infringement of works protected by intellectual property rights and means of payment, the non- compliance with the protection of personal data, with systems automated data processing, acts of money laundering, non- compliance relating to gambling and betting, horse racing, lotteries and provisions relating to conditions of exercise of regulated professions
    1. MyBank is an Alternative Payment Method where the Entity enabling receipt of real time confirmation of the Transaction. It allows the Entity to exchange information in real time through trusted parties to provide each other with the necessary level of trust and certainty that a payment has been initiated or that a valid mandate has been sent.
    2. The Entity agrees on being informed about the effects of the e-authorization result:
      1. An e-authorization result shall constitute a factual confirmation of the bank of the Customer.
      2. The Entity shall not have any claims, benefits, or rights against PayGlocal in connection with the MyBank solution, and PayGlocal shall not be liable to the Entity for any such claims, benefits or rights arising out of or in connection with the use of the MyBank solution. The Entity acknowledges that MyBank is not a guaranteed Alternative Payment Method.
    3. The Entity may use the MyBank Logo in the manner as set forth in the MyBank Style Guide for Businesses found at the following website Link
  8. Sofort
  9. Payment TypeReal-time Bank Transfer
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumEUR 1/- (Euro One Only) per Transaction
    Transaction MaximumAs per Regulatory guidelines
    Specific Prohibited Goods and Services or Payment InstrumentsProhibited goods and services listed in Clause IV (13) of these terms of Use.
    1. Sofort is an Alternative Payment Method wherein the Entity receives a real time confirmation of the Transaction.
    2. The Entity acknowledges that Transactions with Sofort may be executed by most standard banks in the countries listed in the relevant product sheets provided to the Entity. PayGlocal reserves the right to offer Sofort in other countries, as well. PayGlocal shall not guarantee wire transfer to Customer through every bank account in Approved Jurisdiction or any other country. Further, PayGlocal shall not guarantee that Transactions which can currently be made with Sofort via individual banks or countries will continue to remain possible in the future.
    3. PayGlocal grants to the Entity the non-exclusive, temporary, and limited right for the term of the Agreement to use itself or to offer the Sofort Transfer-Software to its Customers. The Entity is obliged to integrate the software into its systems in such a way that the URL and the SSL- certificate of Sofort are recognizable and verifiable.
  10. Trustly
  11. Payment TypeReal-time Bank Transfer
    Chargeback RiskNo
    Refund PossibilityYes
    Transaction MinimumSubject to conditions imposed by the Customers bank (usually EUR 0.01 per Transaction)
    Transaction MaximumAs per Regulatory guidelines
    Specific Prohibited Goods and Services or Payment InstrumentsIn addition to those prohibited goods and services listed in Clause IV (13) of these terms of Use: Money remittance where the Entity does not hold a valid bank license in accordance with local requirements from applicable authorities; Shell banks as defined under FATF recommendations; asset-holding vehicles like trusts, foundations (apart from charity foundations), private wealth management structures; , antiques or collector's items; Fortune tellers, mediums and other services speculating around supernatural phenomena; Computer (including remote) tech support/performance optimization/virus removal solutions (sellers/authorized resellers of downloadable and installable antivirus software fall outside of scope of this prohibition); Nazi and fascist memorabilia and militaria (both replicas and original artifact's) excluding auction houses (as it is assumed that those are acting clearly for needs of collectors), and marketplaces (as it is assumed that those have relevant policies and content controls in place)
    1. Trustly is an Alternative Payment Method where the Entity receives a real time confirmation of the Transaction.
    2. Once Trustly is selected as a payment mechanism by the Customer, the Customer can pay through Participating Banks by bank transfer method which shall be fully online and automated.
    3. The Entity is obliged to display Trustly's logotype(s)/ trademark(s) in an appealing and appropriate manner and in accordance with the applicable service presentation requirements as set out at: Link
    4. The Entity acknowledges and agrees that its Customers shall be made aware, that the Trustly service is dependent on the full functionality of third-party systems, primarily, banks and that Trustly does not guarantee the functionality of its service in the event of failures, malfunctions, or adjustments within such third-party systems.