The PayGlocal accepts, and where applicable will ensure that its Merchants accept that purchases tendered by a Customer for the payment of goods or services to be supplied to the Customer must be honoured.
Neither the PayGlocal nor its merchants may charge a Customer a different price for a Purchase than that charged to the Customer for other payment methods.
The PayGlocal agrees, and where applicable will ensure that its Merchants agree to not charge a Customer a fee or charge for using Zip as their payment method (i.e. no surcharge permitted).
The PayGlocal must, and where applicable will ensure that is Merchants must establish and display a fair policy for the exchange or return of merchandise in accordance with Applicable Law, and give credit to each such return not in cash but by issue of a Refund to the Account.
Where applicable, the PayGlocal must ensure that the merchants with which it has a contractual relationship must perform all obligations in connection with a sale giving rise to a Purchase prior to processing the Purchase.
If less than the full amount of any sale is included in any Purchase, the PayGlocal must obtain, or where applicable must ensure that its Merchants obtain alternative payment in full or for the balance due at the time the sale is completed.
Neither the PayGlocal nor, where applicable, its merchants may make any warranty or representation whatsoever to any person which may bind Zip; and
Neither the PayGlocal nor its merchants may process a Transaction for the payment of a gift card, gift voucher or prepaid stored value card or voucher.
The PayGlocal must not, and where applicable must ensure that its Merchants do not use two or more Transactions to process one Purchase or process a Transaction where only part of the amount due is included on the Transaction Receipt except:
where the balance of the amount due is paid in cash or by cheque; or
where the goods or services are to be delivered or performed at a later date and one Transaction represents a deposit and the second Transaction represents payment of the balance, in which case the second Transaction must not be presented or processed until the goods are delivered or the services performed.
Neither the PayGlocal nor, where applicable, its merchants may process a Transaction on behalf of another person including another merchant or allow another person to use the Merchant Facilities.
The PayGlocal must, and if applicable, must ensure that its merchants use reasonable care in processing a Transaction to detect fraud or the unauthorised use or forgery of a Transaction.
Following each Transaction, the PayGlocal or if applicable its merchants must immediately provide the Customer copy of the Transaction Receipt and unless otherwise authorised by Zip in writing, the information on the Transaction Receipt must be identical with information on any other copy of the Transaction Receipt.
The PayGlocal or if applicable its merchants must each retain information about a Transaction whether processed manually or electronically for a period of 12 months from the date of the Transaction or such other period required by Applicable Law or notified by Zip from time to time.
The PayGlocal shall ensure that it does not, and if applicable that its merchants do not process a Transaction if any of the following conditions apply:
It is processed in breach of any of the Zip Payment Services Rules
the Transaction is illegal, including, without limitation, because it is in breach of any relevant governing law, for example, the sale of prescription medicines, controlled substances or other regulated products
the PayGlocal or its merchants process the Transaction knowing (or in circumstance where the PayGlocal or its merchants should have known) that the Transaction is unauthorised, fraudulent, or without the authority of the Customer or Zip
the PayGlocal was notified by Zip not to accept the Transaction
the Transaction receipt is illegibl
the particulars on the copy of the Transaction Receipt given to the Customer are not identical with the particulars on any other copy and the merchant has not been authorised by Zip in writing to accept invoices which are not identical
the price charged to a Customer is a different price for a Purchase that that charged to Customer for other payment methods
the PayGlocal or its merchants arrange without Zip’s consent for a third person to supply goods, services or cash
the Customer has not received the goods or service as required by the terms of the Purchase and the PayGlocal or its merchant has failed to provide Zip with proof of receipt of, and satisfaction with, goods or services by the Customer within 5 Business Days of Zip’s request to do so.
the PayGlocal or its merchants have not otherwise complied with the terms and conditions set by Zip in connection with the Transaction and Zip is of the reasonable opinion that such non-compliance may result in Zip suffering a loss
the Transaction is processed by the PayGlocal or if applicable its merchants on behalf of another person, or has allowed another person to use the Merchant Facilities in connection with the Transaction
a Transaction accepted payment for goods and services without authorization by Zip
the amount of the Purchase is billed directly to the Customer or payment is received through the use of another credit card or by any other means
in Zip’s reasonable opinion the Customer justifiably disputes liability for the Purchase for any reason
the Transaction is processed in breach of the requirements set by Zip
the goods or services purchased under the Purchase or Transaction Receipt are not of acceptable quality, or are damaged, (on a reasonable determination) and the merchant is unable to resolve the compliant to the Customer’s satisfaction
the Transaction is:
not for the supply of goods or services to a genuine Customer
is for cash out on an Account or includes cash out on an Account
represents a transfer of funds, not the supply of goods or services
the PayGlocal or its merchant failed to comply with all messages generated by the Zip Payment Service in relation to the Transaction.