Chargeback Manager / Assistant Manager

Pune, India

PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk. Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys. Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments. Position Summary:We are seeking a passionate and driven Chargeback AM/Manager to join our vibrant team. In this role, you will be the frontline champion, managing chargeback cases, analyzing disputes, gathering evidence, submitting disputes, resolving claims, and preventing future chargebacks. You will also collaborate with various teams and ensure compliance with industry regulations. If you're detail-oriented and excited about the payments industry, we want to hear from you.

What will you be working on
  • Chargeback Management: Handling chargeback requests, investigating transaction details, and gathering necessary documentation to support disputes.
  • Dispute Resolution: Working with merchants, banks, and internal teams to resolve disputes related to chargebacks.
  • Compliance: Ensuring all chargeback processes adhere to relevant regulations and card network rules.
  • Reporting and Analysis: Generating reports on chargeback trends, analyzing data to identify patterns, and providing insights for improvement.
  • Communication: Maintaining clear and timely communication with customers, internal teams, and external partners.
Qualifications
  • 3-5 years of relevant experience in chargeback management and dispute resolution. Preferable experience in domestic UPI dispute handling process.
  • Understanding of payment processing, card network rules, and relevant regulations.
  • Ability to analyze data, identify trends, and draw conclusions.
  • Strong organizational skills with the ability to manage and prioritize tasks effectively.
  • Ability to work effectively with other teams and departments.