IT Administrator

Pune, India

PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk. Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys. Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments. Profile Summary:We are seeking a proactive and customer-focused IT Administrator to join our growing IT team. The ideal candidate will have hands-on experience supporting macOS environments, managing endpoints through Jamf Pro, and providing end-user support across Microsoft 365 and network infrastructure. This role requires strong troubleshooting skills, ownership of IT operations, and the ability to thrive in a fast-paced environment.

What will you be working on
  • End User Support
    • Provide L1/L2 technical support for hardware, software, operating systems, and peripheral devices.
    • Diagnose and resolve user issues related to desktops, laptops, printers, and collaboration tools.
    • Manage employee onboarding and offboarding activities, including device setup, account creation, and access provisioning.
  • macOS & Endpoint Management
    • Configure, deploy, and manage Apple Mac devices using Jamf Pro.
    • Perform OS upgrades, patch management, and software deployments.
    • Ensure endpoint compliance, security, and performance across the organization.
  • Microsoft 365 Administration & Support
    • Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
    • Resolve email, synchronization, licensing, and application performance issues.
    • Assist with Exchange Online administration and user management.
  • Network & Connectivity Support
    • Troubleshoot Wi-Fi, internet connectivity, and network-related issues.
    • Work with internal teams and external vendors to resolve network incidents.
    • Support basic networking environments involving TCP/IP, DNS, and DHCP.
  • Workplace IT & Hardware Management
    • Install, configure, and maintain monitors, webcams, docking stations, and other peripherals.
    • Set up and support conference rooms, meeting room technology, and collaboration equipment.
    • Ensure workplace IT infrastructure is operational and user-ready.
  • IT Asset Management
    • Maintain accurate inventory records of IT assets.
    • Conduct periodic audits and track asset lifecycle from procurement through disposal.
    • Coordinate hardware allocation, replacement, and recovery processes.
  • Identity & Access Management
    • Create, modify, and deactivate user accounts across business systems.
    • Manage permissions, role-based access, and access requests.
    • Support Multi-Factor Authentication (MFA), Single Sign-On (SSO), and related identity management processes.
  • Process Improvement
    • Maintain IT documentation, SOPs, knowledge base articles, and support guides.
    • Ensure accurate ticket updates and resolution records.
    • Identify opportunities to improve IT support processes and user experience.
Qualifications
  • Bachelor's degree in any discipline.
  • 1-5 years of experience in IT Support, IT Administration, Service Desk, or Help Desk roles.
  • Experience working in a corporate or enterprise IT environment.
  • Jamf 100 and/or Jamf 200 Certification.
  • Demonstrated ability to manage multiple support requests and prioritize effectively.
  • Strong experience supporting macOS environments.
  • Hands-on administration experience with Jamf Pro.
  • Proficiency in Microsoft 365 administration and troubleshooting.
  • Knowledge of Exchange Online administration.
  • Understanding of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
  • Experience with Jira Service Management or similar ticketing platforms.
  • Knowledge of Identity & Access Management concepts.
  • Strong troubleshooting and problem-solving skills.