Merchant Activation & Coordination Intern

Pune, India

We are looking for a Merchant Activation & Coordination Executive to manage the end-to-end merchant onboarding and activation process after the Merchant Application Form (MAF) has been submitted by the Sales/Business Development team. The ideal candidate will serve as the primary point of contact for merchants throughout the onboarding journey, ensuring a seamless experience and driving faster activation of payment services through proactive coordination and follow-up.

Company Overview
  • PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk.
  • Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys.
  • Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments.
What will you be working on
  • Merchant Activation Management
    • Take ownership of merchant activation once the MAF is submitted by the Sales team.
    • Act as the primary point of contact for merchants throughout the onboarding lifecycle.
    • Track merchant progress across KYC, Risk, Compliance, and TID stages.
    • Ensure timely account activation and merchant go-live.
  • KYC Coordination
    • Coordinate with the KYC team to understand pending requirements and observations.
    • Proactively reach out to merchants for collection of pending documents or clarifications.
    • Work closely with Business Development teams and merchants to ensure KYC queries are resolved promptly.
    • Drive closure of KYC pendencies to avoid activation delays.
  • Risk Query Resolution
    • Liaise with the Risk team to understand any concerns or additional information required.
    • Communicate Risk observations to merchants in a clear and professional manner.
    • Coordinate with merchants to obtain required documents, website changes, or clarifications.
    • Ensure timely resolution of Risk-related dependencies.
  • TID & Payment Mode Activation Coordination
    • Monitor activation status of International Cards, Domestic Cards, UPI, and other payment modes.
    • Inform merchants regarding the status of TID creation and payment mode enablement.
    • Proactively communicate expected timelines and provide updates in case of delays.
    • Assist merchants with understanding the activation process and address their queries.
  • Merchant Communication & Stakeholder Management
    • Provide regular status updates to merchants regarding their onboarding progress.
    • Coordinate with internal teams including KYC, Risk, Banking Operations, Product, and Business Development teams.
    • Ensure a smooth and transparent onboarding experience for merchants.
    • Escalate delays and bottlenecks to relevant stakeholders to ensure timely resolution.
  • Process Monitoring & Reporting
    • Maintain and monitor pending cases.
    • Identify recurring bottlenecks and suggest process improvements.
    • Ensure adherence to turnaround times (TATs) for merchant activation.
Qualifications
  • Graduate in any discipline.
  • 0-1 year of experience in Merchant Operations, Payment Gateway Operations, Onboarding, Customer Success, or Coordination roles.
  • Good understanding of payment gateway onboarding processes, KYC, Risk, and TID activation.
  • Strong verbal and written communication skills.
  • Excellent stakeholder management and coordination abilities.
  • Ability to manage multiple merchants and prioritize tasks effectively.
  • Proficiency in Excel and operational tracking tools.