PSR Monitoring Analyst (Payment Operations)

Bangalore, India

We are seeking a detail-oriented PSR Monitoring Analyst with 2 to 3 years of experience in the cards and payments space. In this role, you will track, analyse and improve Payment Success Rates (PSR) across our merchant portfolio, act as the first line of detection for success rate drops, and work closely with internal teams and merchants to find root causes and restore performance quickly.

Company Overview
  • PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk.
  • Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys.
  • Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments.
What will you be working on
  • Monitoring and Detection
    • Monitor PSR in real time and daily by merchant, card network (Visa, Mastercard, RuPay, Amex), BIN, issuer, currency, country and payment method.
    • Detect anomalies, decline spikes and acquirer or issuer-side degradations, and raise alerts with the right internal teams.
    • Analyse response and decline codes to separate issuer declines, technical failures, risk-driven declines and customer-driven failures.
  • Resolution and Merchant Support
    • Coordinate with engineering, risk and fraud, support and acquiring partners to resolve incidents, and track them to closure.
    • Share clear PSR updates and RCAs with merchants, and advise on improvements such as retry logic, 3DS flows, checkout UX and routing.
    • Support merchant onboarding and go-live with PSR benchmarking and post-launch monitoring.
  • Reporting and Knowledge Building
    • Build and maintain daily, weekly and monthly PSR dashboards in AWS QuickSight, and prepare MIS for internal teams and merchants.
    • Maintain incident logs, SOPs and a knowledge base of recurring decline patterns and fixes.
    • Keep internal teams updated with clear and timely progress communication.
Qualifications
  • 2 to 3 years of experience in a payments company, PSP, bank or fintech in a support, operations, merchant success or monitoring role.
  • Solid knowledge of the cards payment lifecycle (authorisation, capture, settlement, refunds and chargebacks).
  • Working understanding of card schemes, issuers, acquirers, BINs, 3DS authentication, tokenisation and response codes.
  • Hands-on experience with AWS QuickSight for building PSR dashboards and analysis; SQL is a strong plus.
  • Strong analytical and problem-solving skills.
  • Experience handling merchant escalations and cross-team coordination.
  • Excellent verbal and written communication skills.
  • Ownership, urgency during live incidents, and strong attention to detail.
Preferred
  • Exposure to cross-border payments, DCC or multi-currency acquiring.
  • Understanding of how fraud and risk declines impact PSR.
  • Knowledge of RBI payment aggregator guidelines and PCI DSS basics.
Additionals
  • Why Join Us: This is an exciting opportunity to work at the intersection of technology and business, build real world problem-solving experience, and make an impact on the global payments landscape. You'll be part of a high-growth startup environment that values innovation, ownership, and excellence.